Consulting

With a staff representing 25 years of experience in policy work, group facilitation and community information, we have helped many counties cut through the jungle of social-service fragmentation issues. We create unique maps to show the flow and breakdown of relationships in different areas of service. Then, we create solutions to provide better coordination among service providers, as well as better serve the public.

For a sample of images representing our consulting work, please click on a project name below.

• Silo Phenomenon We created a map using Alameda County, Calif., and the policy area of long-term care services to demonstrate the complexity of "silo funding." This historical phenomenon is the foundation of the current fragmentation problems. (In order to view this download you must have Flash installed.)
• Vertical Fragmentation The multiple layers from the federal government down to the individuals served create a fragmentation that negatively impacts the ability to deliver coordinated services to people. This map explains it. (In order to view this download you must have Flash installed.)
• Community Fragmentation As a result of "silo funding" and other causes of fragmentation, the picture of services in any given community is not a pretty one. This long-term care map, developed in collaboration with Dr. Robert Horn, depicts just how difficult efforts at integration can be. Developed over a period of three months in Alameda County, Calif., this complex map depicts general categories, specific agencies, critical data, significant problems and missing factors. Then, it connects problems with sources via "causality arrows."
• Recommendations for Change This map represents a systematic series of improvements that the steering committee in Alameda County adopted to address problems of fragmentation.
• The Need for System Change This chart describes the structural and operational cultures that define important aspects of health and human services today. Reaching a more mission-driven, collaborative model of delivering services will require a shift in perception and a change in the system. (In order to view this download you must have Flash installed.)
• What's Needed? For the Network of Care projects, the Trilogy approach was to leap over fragmentation issues and simply ask the question, "What does an individual in the community really need?" (In order to view this download you must have Flash installed.)

For More Information